1. Who We Are

Otter Tarn and its website, www.ottertarn.com, are owned and managed by:

Otter Tarn
Mungeon Farm
Backbarrow
Ulverston
LA12 8EY
United Kingdom

This Privacy Policy explains how we collect, use, store, and protect your personal data.

We are responsible for collecting, holding, and managing any personal data that you share with us. We are committed to keeping your personal details safe and secure and to using your data lawfully and transparently, as outlined below.

2. What Information Do We Collect?

Enquiries

If you contact us with an enquiry about a potential booking, we will only use your details to respond to your enquiry or correspond with you. This information is not used for any other purpose and is not shared outside of our business partners.

Making a Booking

If you contact us to make a booking, or regarding an existing booking, we collect and hold certain details to manage your arrival and stay. This may include:

• Lead guest name

• Contact details and address

• Arrival and departure dates

• Property booked

• Estimated time of arrival

• Names of other guests

• Ages of guests aged 16 or under

• Any special requirements

Bookings may be made directly with us online, by telephone, or by email via www.ottertarn.com, or through our secure partner Sykes Cottages, who also operate under strict data protection and security standards.

Payments

We do not take payments over the telephone, and therefore no card details are held by us.
We accept cheque and BACS payments; however, no bank or payment details are stored.

Website Usage

We collect anonymous information about website usage through Google Analytics. This information does not identify individual users and is used solely to understand how visitors interact with the website. Data collected may include:

• Device or browser type

• Time spent on pages

• Navigation paths

• How visitors arrived at the website

Cookies may be used, but no profiling is carried out and no personally identifiable data is collected.

3. How Do We Use Your Information?

Your information may be used to:

• Respond to holiday enquiries

• Confirm bookings and any payments made

• Arrange balance payments

• Manage final arrangements for your stay

• Personalise repeat enquiries or bookings

• Provide information you have requested

• Manage queries during your visit

• Request feedback following your stay

• Carry out statistical analysis for internal marketing purposes

If you have opted in, we may also contact you with information about new properties, offers, or updates.

We will never sell your data or share it with third parties outside of our booking and property management processes. Only those directly involved in managing your stay at Otter Tarn will have access to your information.

You may opt out of marketing communications at any time by contacting us.

4. Legal Obligations

We may use or disclose your personal data where required to do so by law, regulation, or request from law enforcement or taxation authorities, or for the prevention of crime.

5. Who Will We Share Your Data With?

To provide our services and manage your booking, we may share your data with:

• Other members of the Otter Tarn team involved in managing your stay

We may also disclose personal data without your consent where necessary in connection with legal proceedings or to establish, exercise, or defend our legal rights.

6. How Is My Information Managed, Held, and Destroyed?

Your information is stored securely within our booking systems using password-protected and encrypted technology. Data is retained only for as long as required by law, including for taxation and regulatory purposes.

All personal data is securely destroyed within the required legal timeframes. We take appropriate technical and organisational measures to protect the integrity and security of all information we process.

We review this Privacy Policy and its implementation regularly.

7. Your Rights

You have the right at any time to:

• Ask whether we hold personal data about you and what that data is

• Request a copy of your personal data

• Correct any inaccuracies or add relevant information

• Request deletion of your personal data where legally required

• Request restriction or cessation of data processing where applicable

• Object to processing based on legitimate interest

• Opt out of marketing communications

Please note that we will only send marketing communications from Otter Tarn. You can opt out at any time by emailing mickie@ottertarn.com or writing to us at the address above.

8. Linked Websites

Our website may contain links to other websites. This Privacy Policy applies only to www.ottertarn.com. When visiting other websites, please review their own privacy policies.

9. Telephone Calls

We do not record telephone calls.

10. Contact Details

Kath Blackett (Owner)
Otter Tarn
Mungeon Farm
Backbarrow
Ulverston
LA12 8EY

kath@ottertarn.com
07789 502278

11. Cookies

Cookies are small data files stored on your device to help websites function effectively. We use cookies to:

• Remember user preferences

• Improve website performance and usability

• Analyse website traffic

Google Analytics Cookies

Google Analytics is used to analyse website usage and improve user experience. The data collected is anonymous and not linked to personal information.

Common cookies used include:

• _ga – Distinguishes users (expires after 2 years)

• _gid – Distinguishes users (expires after 24 hours)

• _gat – Throttles request rate (expires after 1 minute)

• _fbp – Provides more relevant Facebook advertising (expires after 3 months)

More information is available at Google’s Analytics Cookie documentation and opt-out tools.

Essential Cookies

We use essential session cookies required for the website to function. These cookies contain no personal data and are automatically deleted when you close your browser.

Third-Party Cookies

Some third-party services, such as social sharing tools, may set cookies. No personal information is collected, stored, or sold by us to third parties.